We suggest you to use the forgot password link to generate or reset your new password with the help of the confirmation link sent to your registered email ID.
All our users files are completely safe as users get to decide how or where to share their files. The files are not accessible publicly and downloadable only when the uploader share it.
We would advice you to check both inbox as well as spam/junk folder to locate verification mail from Fileinfinity. Also please make a note that it make delay certain times for the email delivery. So please be patient and check the mailbox after 5-15 minutes.
As previously mentioned, you may certainly use forgot password link in case you do not remember the old password OR login to your account and you may locate the change password option under your profile.
The connection is SSL Encrypted and YES, it is 100% safe, anonymous and secure to pay via your credit card.
Please wait for 15min for the changes to be effective but if your account continues to be free, contact support including the last 4 digit of your credit card number with the date of transaction in your message. We usually respond with 24 to 48Hours.
Please login to your account. You can edit, rename, move, copy and delete all of your files from the File Manager menu.
To cancel a recurring subscription, please login to your account and under your Profile section, you may find the option to cancel or turn off your subscription.
A fair usage policy applies to uploaded files. If we find it to be violating any of our policies then we may delete them without your prior permission. We advice you to go through our terms of service being uploading to our service and strictly follow them.
Please note that ownership of multiple accounts, spamming or other acts of misconduct are not permitted on our website. We reserve the right to temporarily / permanently ban or suspend your account for the above act. If you feel that this has been done in error and you haven't violated any of our terms then write to our support team with enough evidence to support your statement.
You may find the FTP details under your Profile. Use it to connect to our servers via FTP client.
Please allow 1 to 24Hours for the FTP to set up for your account after signing up. If the issue persist, contact support team including your username/password.
We do not have control over these errors. We suggest you to contact the person who provided you the link.
Please contact our support team and we usually get back to you within 24 to 48 Hours.